BIMO and HIGHYAG Cutting Heads: Repair and Spare Parts
An unusual cutting result or a fault message can have several causes. LaserEVO handles repair and spare-part enquiries for BIMO and HIGHYAG laser cutting heads. We start by identifying the cutting head and understanding the reported issue. This allows us to discuss an appropriate assessment and the work that can be offered for your particular case.
Identify the cutting head and describe the fault
Please send the model designation, a photograph of the nameplate and a description of the problem. Existing fault messages, photographs of the cutting result and details of when the issue occurs are also useful. Include any recent work or parts already replaced. These details help avoid a spare-part enquiry being based on incomplete identification.
Assessment, repair and replacement parts
Depending on the model and condition, we discuss assessment of the cutting head, possible repairs and the parts required. A single symptom is not enough to identify a particular component as the cause. Recommendations therefore depend on the available documentation and, where necessary, inspection of the head after receipt. Availability of a requested part is checked for the individual enquiry.
An agreed process before work begins
We first respond with the information needed and the proposed next step. Please agree the procedure with us before sending a cutting head. Any assessment charges and the intended scope of work are clarified before you commission the service. If inspection identifies additional work, we discuss this before further work is commissioned. Parts supplied are subject to the agreed full payment before dispatch.
Questions about this service
Can I order a replacement part using only a photograph?
A photograph helps with initial identification. Please also provide the model and part number where possible. Suitability must be checked against the particular version of your cutting head.
Should I send the cutting head straight away?
Please contact us first. We will clarify the information required and agree the shipment procedure before you send it.
Does LaserEVO represent the manufacturer?
LaserEVO provides independent services. Brand names identify the equipment and components concerned; their use does not indicate manufacturer representation or authorisation.
Tell us what needs attention.
Send the model, fault message and photographs. We will discuss the next step with you.
+49 1511 4434958
LaserEVO GmbH · Promenadenweg 6 · 47809 Krefeld
